Privacy Policy

1. Information Collected When You Browse Our Website

You can browse most areas of our Website without directly providing your name, email address, phone number, or other personal information.

When you visit or interact with our Website, certain technical and usage information may be collected automatically through cookies, analytics tools, pixels, tags, scripts, and similar technologies.

Depending on the technologies implemented on the Website, this information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• General device information
• Date and time of your visit
• Pages viewed
• Referring and exit pages
• Approximate geographic location
• Website interactions
• Navigation and browsing activity
• Clicks and scrolling activity
• Session and usage information
• Technical information about your connection
• Information about how you interact with Website content

This information is generally used to understand how visitors use our Website, maintain Website security, improve Website functionality, analyze performance, and improve the overall user experience.

The information automatically collected through Website technologies is not necessarily associated with information you voluntarily submit through our contact forms.

2. Cookies, Analytics, Tracking and Website Technologies

Our Website may use cookies, pixels, tags, scripts, APIs, web beacons, session technologies, and similar technologies provided by us or third-party service providers.

Depending on the services and features implemented on our Website, these technologies may include:

Google Analytics

We may use Google Analytics, including Google Analytics 4 (GA4), to understand Website traffic and visitor behavior, measure engagement, identify trends, and improve Website performance. Google Analytics may collect information such as pages viewed, interactions, device information, browser information, traffic sources, approximate location, and other Website usage information.

Google Tag Manager

We may use Google Tag Manager (GTM) to manage and deploy Website tags, scripts, pixels, and other tracking technologies. Google Tag Manager is primarily a tag-management system. Information collected through tags deployed using Google Tag Manager may be processed by the relevant third-party services.

Microsoft Clarity

We may use Microsoft Clarity to understand how visitors interact with our Website. Clarity may use technologies such as heatmaps, session recordings, click tracking, scrolling measurements, and other interaction analytics to help us understand Website usability and improve the visitor experience.

Google Ads and Conversion Tracking

Where applicable, we may use Google Ads, Google Ads conversion tracking, remarketing, and related advertising technologies to measure advertising performance and understand interactions and conversions resulting from advertising campaigns.

Meta Pixel and Meta Advertising Technologies

Where applicable, we may use the Meta Pixel and other Meta advertising technologies to measure Website activity, understand conversions, build advertising audiences, and measure the effectiveness of advertising campaigns on platforms such as Facebook and Instagram.

Google reCAPTCHA

Where applicable, we may use Google reCAPTCHA or similar security technologies to help protect our Website and forms from spam, abuse, automated activity, and fraudulent submissions. These services may collect technical and usage information about your device, browser, IP address, and interactions with the service.

Google Maps

Our Website may use Google Maps, map embeds, location services, or similar technologies to display our restaurant location and provide directions. When you interact with these services, the relevant third-party provider may collect information in accordance with its own privacy policy.

Social Media and Other Third-Party Technologies

Our Website may contain links, buttons, widgets, embedded content, or other integrations from third-party services such as Facebook, Instagram, YouTube, and other platforms. These third-party services may collect information about your interaction with their content or services in accordance with their own privacy policies.

Purposes of Cookies and Similar Technologies

Cookies and similar technologies may be used for purposes including:

• Essential Website functionality
• Website security
• Analytics
• Website performance measurement
• Understanding visitor behavior
• Advertising and remarketing, where applicable
• Conversion and campaign measurement
• Improving Website functionality
• Remembering preferences or settings

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some areas of the Website.

The specific technologies used on our Website may change over time as we add, remove, update, or replace Website functionality and third-party services.

3. Information You Voluntarily Provide Through Contact Forms

If you choose to contact Tandoori House through a contact form or other form on our Website, we may collect the information you voluntarily provide.

Depending on the form and the information you choose to submit, this may include:

• Full name
• Email address
• Phone number
• Message or inquiry details
• Catering or event information
• Reservation-related information
• Other information you voluntarily provide

We collect this information because you have chosen to provide it to us. You do not need to submit a contact form to browse the Website.

How We Use Contact Form Information

Information submitted through our contact forms may be used to:

• Respond to your inquiry
• Respond to catering requests
• Respond to event inquiries
• Respond to reservation-related inquiries
• Provide customer assistance
• Follow up regarding your request
• Communicate with you about the information you requested
• Maintain records of customer inquiries
• Improve our customer service

We do not consider submitting a general contact inquiry to automatically constitute consent to receive promotional marketing communications.

If we send promotional communications where permitted by applicable law, you may have the ability to opt out of receiving those communications.

4. Information Collected Through Online Ordering

Our Website provides Order Online links that may redirect you to an online ordering platform operated on a separate website and domain.

When you select an online ordering option, you may leave the Tandoori House Website and be redirected to the online ordering platform.

When you use that platform to place an order, the information required to process your order may include:

• Name
• Phone number
• Email address
• Delivery address
• Order details
• Order history
• Billing information
• Payment-related information, where applicable
• Other information required to complete your order

This information is provided through the online ordering platform and may be collected and processed by that platform and its service providers.

Separate Online Ordering Platform

The online ordering service operates separately from the Tandoori House Website. Information submitted through the online ordering platform is subject to the privacy policy and practices of that platform. Tandoori House does not control all aspects of third-party ordering platforms, payment processors, delivery services, or their data practices.

We encourage you to review the applicable privacy policy of the online ordering platform before providing information or placing an order.

5. How We Use Information

Depending on how information is collected, we may use information for legitimate business purposes, including:

• Responding to inquiries
• Providing customer service
• Processing or assisting with requested services
• Improving our Website
• Improving Website usability and functionality
• Understanding Website traffic and usage
• Measuring Website and advertising performance
• Maintaining Website security
• Detecting and preventing spam, fraud, abuse, or unauthorized activity
• Maintaining appropriate business records
• Complying with applicable legal obligations
• Protecting our rights, property, customers, employees, and Website

We use information in accordance with applicable law and for purposes reasonably related to the purposes for which it was collected.

6. How We Share Information

We may share information with third-party service providers when reasonably necessary to operate our Website, provide services, respond to inquiries, maintain Website functionality, or support our business operations.

These providers may include:

• Website hosting providers
• Website technology providers
• Analytics providers
• Advertising and marketing technology providers
• Website security providers
• Online ordering providers
• Communication and service providers
• Professional advisors
• Government authorities or law enforcement when required by law

We may also disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from government authorities
• Protect our rights or property
• Protect the safety of customers, employees, or others
• Investigate suspected fraud, abuse, or unlawful activity
• Enforce our agreements or policies

We do not sell your personal information as part of our ordinary business practices.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining appropriate business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

The length of time information is retained may vary depending on:

• The type of information
• The purpose for which it was collected
• Our business needs
• Applicable legal requirements

Information collected by third-party services may be retained according to those providers' own policies.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure.

Therefore, while we take reasonable steps to protect information, we cannot guarantee the absolute security of information transmitted to or through our Website.

9. California Privacy Rights

If you are a California resident, you may have certain privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include:

• The right to know or request information about personal information we collect, use, or disclose
• The right to request access to certain personal information
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information, subject to applicable exceptions
• The right to obtain information about certain disclosures of personal information
• The right to opt out of certain sales or sharing of personal information where applicable
• The right to exercise applicable privacy rights without unlawful discrimination

These rights are subject to applicable legal requirements, limitations, and exceptions.

To submit a privacy request, please contact us using the information provided in the Contact Us section.

We may need to verify your identity before processing certain privacy requests to protect your information and prevent unauthorized requests.

If you submit a request on behalf of another person, we may require appropriate authorization and identity verification.

10. Your Privacy Choices

You may have choices regarding the information you provide and how certain technologies operate.

Contact Forms: You may choose not to provide personal information through a contact form. However, if you do not provide information necessary to respond to your request, we may not be able to respond or provide the requested assistance.

Cookies: You may control or disable cookies through your browser settings.

Marketing Communications: If we send promotional communications where permitted by applicable law, you may opt out by following the unsubscribe instructions included in those communications or by contacting us directly.

11. Children's Privacy

Our Website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children under the age of 13 through our Website.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

12. Communications

If you contact us through our Website, we may use the information you provide to respond to your inquiry, request, feedback, catering inquiry, reservation-related inquiry, or other communication.

Submitting a general inquiry through our Website does not automatically mean that you will receive promotional communications from us.

Where permitted by applicable law, we may send promotional communications to individuals who have provided appropriate consent or where another lawful basis applies.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

13. Do Not Track Signals

Some web browsers provide a "Do Not Track" or similar setting.

Because there is currently no universally accepted standard for responding to such signals, our Website may not respond to all browser-based Do Not Track signals.

Your available privacy choices may depend on the technologies used on our Website and the applicable laws in your location.

14. Third-Party Websites and Services

Our Website may contain links to websites, applications, platforms, and services that are operated by third parties.

These may include:

• Online ordering platforms
• Google Maps
• Social media platforms
• Analytics providers
• Advertising platforms
• Website security services
• Other external services

Third-party websites and services operate independently from Tandoori House and may have their own privacy policies, terms, and data practices.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing personal information.

15. International Visitors

Our Website and certain third-party service providers may process or store information in locations outside your state or country.

As a result, information may be processed by service providers in jurisdictions that have different data protection laws.

We take reasonable steps to handle information in accordance with applicable laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our Website
• Our services
• Business practices
• Analytics and tracking technologies
• Third-party service providers
• Applicable laws and regulations

When we make changes, we will update the Effective Date and Last Updated date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle information.